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Joanne McKay
CSC Operations Manager and Senior Associate
Biography
Joanne joined Stephensons in 2003 having spent five years as a key member of a new business section at another practice. Initially, Joanne worked as a new business advisor within the Instruction Taking Unit. In 2004 Joanne was appointed manager of the team and developed the unit into a key department within the litigation team eventually building the department to a point where it was able to take instructions for other teams within the firm.
Joanne was appointed as a senior associate of the firm in 2010.
In 2013 Joanne took on the role of QA Manager on a part time basis within the Customer Service Centre (CSC). Using her experience and expertise she was able to focus on making sure that our clients received a high quality service from the point of first contact with the firm.
In her role as CSC Operations Manager Joanne is responsible for producing management information for the CSC, and the firm as a whole, allowing key decisions to be made in order for Stephensons to continue to provide a high quality service to its clients.
Joanne’s main objectives have always been to create a seamless and supportive experience for our new clients and to ensure the availability and validity of key management information.