Further Information About Our Use of Cookies

To control which cookies are set, click Settings

Essential Cookies

"Essential" cookies let you move around the website and use essential features like secure areas and online billing. These cookies don't gather any information about you that could be used for marketing or remembering where you've been on the internet.

Name	Description	Expiration
Apache	This cookie is set to provide a unique identification of the User and is passed back to the server with each subsequent request. The cookie allows us to distinguish between requests from multiple Users vs. multiple requests from the same User. The information is used by many features of the Content Management System as well as the systems responsible for protecting the website from abuse (e.g. a Denial of Service attack).	one "session" (i.e. until the browser is closed)
cookie_option_shown	This cookie controls whether the "privacy options" tab has been shown to the User. The tab appears only once per session on the first page that the User lands on.	one "session" (i.e. until the browser is closed)
privacy_preference	This cookie is set to record the fact that a User has opted to disable cookies.	1 year from set/update.
privacy_cookie_status	This cookie is set to record the fact that a User has opted to enable cookies.	1 year from set/update.
cms_device	This cookie detects what type of device is being used so that the user experience can be tailored accordingly.	6 months from set/update.

Bing

Name	Description
_uetsid	Bing is a search engine and advertising platform owned by Microsoft. This cookie is used by Bing Ads to assist with event tracking. More information from Bing

TrustPilot

Name	Description
__RequestVerificationToken, __zlcmid, _biz_nA, _biz_pendingA, _biz_uid, _biz_flagsA, amplitude_idtrustpilot.com, ajs_anonymous_id, OptanonAlertBoxClosed, OptanonConsent	We use a TrustPilot widget to display our reviews on the site. See more information from TrustPilot here

Google Analytics

We use Google Analytics to monitor usage of the website. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors (not by name or IP address). For more information see Google’s Privacy & Terms.

Name	Description	Expiration
__utma	This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.	2 years from set/update.
__utmb	This cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes.	30 minutes from set/update.
__utmc	This cookie is no longer used by the ga.js tracking code to determine session status. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. However, if you are debugging your site tracking and you use the ga.js tracking code, you should not interpret the existence of this cookie in relation to a new or expired session.	Not set.
__utmz	This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site.	6 months from set/update.
__utm*	Any cookies with this prefix are related to Google Analytics	6 months from set/update.
_gid, _ga*	Any cookies with this prefix are related to Google Universal Analytics. This cookie assigns a client identifier by generating a random number to distinguish unique users. It is used to calculate visitor, session and campaign data and is included in each page request on a site.	2 years from set/update.

Ruler

Name	Description
__racnt, __racplx, __rasel, __ratel, __ra*	This cookie is used to determine unique visitors to your site and it is updated with each page view. More information from Ruler Analytics

Moneypenny

Name	Description
MoneypennyHistory, MoneypennyRef, MoneypennyVisit, MoneypennyUserName	Moneypenny is a provider of outsourced reception. More information from Moneypenny

Hotjar

Name	Description
_hjSessionUser_{site_id}	Set when a user first lands on a page. Persists the Hotjar User ID which is unique to that site. Ensures data from subsequent visits to the same site are attributed to the same user ID. 365 days duration. JSON data type.
_hjid	Set when a user first lands on a page. Persists the Hotjar User ID which is unique to that site. Ensures data from subsequent visits to the same site are attributed to the same user ID. 365 days duration. UUID data type.
_hjFirstSeen	Identifies a new user’s first session. Used by Recording filters to identify new user sessions. Session duration. Boolean true/false data type.
_hjUserAttributesHash	User Attributes sent through the Hotjar Identify API are cached for the duration of the session. Enables us to know when an attribute has changed and needs to be updated. Session duration. Hash data type.
_hjCachedUserAttributes	Stores User Attributes sent through the Hotjar Identify API, whenever the user is not in the sample. Collected attributes will only be saved to Hotjar servers if the user interacts with a Hotjar Feedback tool. Cookie used regardless of whether a Feedback tool is present. Session duration. JSON data type.
_hjViewportId	Stores user viewport details such as size and dimensions. Session duration. UUID data type.
_hjSession_{site_id}	Holds current session data. Ensures subsequent requests in the session window are attributed to the same session. 30 minutes duration. JSON data type.
_hjSessionTooLarge	Causes Hotjar to stop collecting data if a session becomes too large. Determined automatically by a signal from the WebSocket server if the session size exceeds the limit. Session duration. Boolean true/false data type.
_hjSessionRejected	If present, set to '1' for the duration of a user's session, when Hotjar has rejected the session from connecting to our WebSocket due to server overload. Applied in extremely rare situations to prevent severe performance issues. Session duration. Boolean true/false data type.
_hjSessionResumed	Set when a session/recording is reconnected to Hotjar servers after a break in connection. Session duration. Boolean true/false data type.
_hjLocalStorageTest	Checks if the Hotjar Tracking Code can use local storage. If it can, a value of 1 is set. Data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created. Under 100ms duration. Boolean true/false data type.
_hjIncludedInPageviewSample	Set to determine if a user is included in the data sampling defined by your site's pageview limit. 30 minutes duration. Boolean true/false data type.
_hjIncludedInSessionSample	Set to determine if a user is included in the data sampling defined by your site's daily session limit. 30 minutes duration. Boolean true/false data type.
_hjAbsoluteSessionInProgress	Used to detect the first pageview session of a user. 30 minutes duration. Boolean true/false data type.
_hjTLDTest	We try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. Enables us to try to determine the most generic cookie path to use, instead of page hostname. It means that cookies can be shared across subdomains (where applicable). After this check, the cookie is removed. Session duration. Boolean true/false data type.
_hjClosedSurveyInvites	Set when a user interacts with a Link Survey invitation modal. Ensures the same invite does not reappear if it has already been shown. 365 days duration. Boolean true/false data type.
_hjDonePolls	Set when a user completes an on-site Survey. Ensures the same Survey does not reappear if it has already been filled in. 365 days duration. Boolean true/false data type.
_hjMinimizedPolls	Set when a user minimizes an on-site Survey. Ensures that the Survey stays minimized when the user navigates through your site. 365 days duration. Boolean true/false data type.
_hjShownFeedbackMessage	Set when a user minimizes or completes a Feedback widget. Ensures the Feedback widget will load as minimized if the user navigates to another page where it is set to show. 365 days duration. Boolean true/false data type.

UserWay Accessibility

We use thirdparty tool UserWay Accessibility to allow users to configure accessibility settings for using our website.

Name	Description	Expiration
_cq_duid, _cq_suid	These save a user's accessibility preferences as set on the widget.	one "session" (i.e. until the browser is closed)

Onlinequotes

Name	Description
__RequestVerificationToken	Used to help prevent possible Cross Site Request Forgery attacks.