If you believe that your solicitor has provided substandard service or acted negligently, you have the right to make a complaint. Addressing the issue promptly can lead to a satisfactory resolution and ensure that your concerns are heard. Here’s a step-by-step guide on how to complain about a solicitor.
Step 1: Address the issue directly with the solicitor
Before escalating the matter, try to resolve the issue directly with your solicitor or the law firm. Many complaints can be resolved through clear communication. Write a formal letter or email outlining your concerns, providing specific examples of the issues, and requesting a resolution. Make sure to:
- Keep records: document all correspondence and keep a record of dates, times, and the content of conversations.
- Be clear and concise: state your concerns clearly and provide any relevant evidence to support your complaint.
Step 2: Follow the firm’s complaints procedure
Most law firms have a formal complaints procedure. Ask your solicitor for a copy of this procedure if it is not readily available. Follow the steps outlined in the procedure, which usually involves:
- Submitting a written complaint: provide a detailed account of your complaint and the resolution you are seeking.
- Internal review: the firm will typically conduct an internal review and respond within a specified timeframe.
Step 3: Escalate to the Legal Ombudsman
If you are not satisfied with the response from your solicitor or law firm, you can escalate your complaint to the Legal Ombudsman. The Legal Ombudsman is an independent body that handles complaints about legal services. To escalate your complaint:
- Check eligibility: ensure your complaint is within the time limits. Generally, you must complain to the Legal Ombudsman within six years of the problem occurring or within three years of becoming aware of the issue.
- Submit your complaint: you can submit your complaint online, by phone, or by post. Provide all relevant details and supporting documentation.
The Legal Ombudsman will investigate your complaint and can order the solicitor to provide a remedy, which may include compensation, an apology, or corrective action.
Step 4: Report to the Solicitors Regulation Authority (SRA)
If your complaint involves professional misconduct or a breach of professional standards, you can report it to the Solicitors Regulation Authority (SRA). The SRA regulates solicitors in England and Wales and has the authority to take disciplinary action. To report to the SRA:
- Determine appropriateness: the SRA handles issues related to dishonesty, loss of client money, or discrimination.
- Submit your report: use the SRA’s online form to submit your report, providing detailed information and evidence of the misconduct.
Step 5: Seek legal action against another solicitor
If your complaint involves significant negligence or misconduct by another solicitor, and you have not achieved a satisfactory resolution through the steps outlined above, Stephensons can assist you in taking legal action. Our team of professional negligence solicitors has extensive experience in pursuing claims against solicitors who have failed to meet the required standards of care. We will guide you through the legal process, ensuring you have the best chance of securing the compensation you deserve.
Why choose Stephensons?
At Stephensons, we are committed to providing the highest standards of service to our clients. Our experienced team of solicitors is dedicated to resolving any issues promptly and fairly. If you encounter any problems with your current solicitor, our specialist team can offer expert guidance and support throughout the complaints process or taking legal action. Our goal is to ensure that you receive the justice and resolution you deserve.
Call us on 0161 696 6178 or complete our online enquiry form and we will be in touch as soon as possible.
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