The UK government has announced that the National Living Wage (NLW) will increase by 6.7% from £11.44 to £12.21 per hour, effective from April 2025. This adjustment is expected to benefit over three million workers, providing an annual pay rise...
Claims against organisations and businesses by service users and customers for alleged discrimination continue to increase. This may be due to a number of factors. Discrimination is often thought of in the context of employment. However, separate to employment discrimination are civil cases for discrimination. These claims can be raised by the public including all service users. If you are a service provider (including retailers and leisure services providers), operating in the healthcare sector, an education provider, a transport provider, a registered provider, a landlord, housing association, a government or local authority organisation then a claim can be bought against you.
If a person believes that they have been treated unfavourably and unlawfully discriminated against by your business or an employee that works for your business or organisation, they may take action against you. They may raise complaint and even a legal claim against you if they believe that your organisation has treated them unfairly as a result of them holding a characteristic protected by the Equality Act 2010. They may have cause to bring a claim as a result of an action of the business or an employee or often it can be as a result of a business not doing something to reasonably accommodate a service user and their protected characteristic. For example, not providing suitable access for a person with a mobility disability. Cases are frequently brought in such and similar instances where individuals are prevented from engaging in the service provided due to an organisation or business failing to provide reasonable adjustments to their service to assist.
