We all live in a very fast and stressful world with little time to take a minute and relax.
Technology has helped us enormously to try and make life easier. Manufacturers of products are always trying to find new and innovative ways of designing new products and there is a constant stream of new appliances which come on the market year after year.
There have been numerous stories in the news over the years about certain appliances catching fire causing severe damage to people’s homes. I have acted for people who have seen their homes destroyed by faulty products catching fire when they have left it on unattended. Significant compensation can be claimed to recover your home insurer’s losses and your own uninsured losses from the retailer, manufacturer or – if the product was purchased using a credit card – finance company.
More recently there have been reports of tumble dryers catching fire and manufacturers Indesit, Hotpoint and Creda have issued notices urging customers to have certain models repaired. Astonishingly there may be over five million models affected, sold between 2004 and 2015.
If you have one of these tumble dryers you can check whether your model is affected online (Hotpoint/Indesit).
It has been reported that there have been approximately 12,000 fires in the last three years within homes across Britain which have been caused by white goods and kitchen appliances.
It is very important that you follow the manufacturer’s guidelines and instructions on how to regularly care and service the product. We all put a lot of trust in the appliances we buy and often leave the house or go to bed with washing machines, dish washers and tumble dryers running. However, given these startling statistics, some may begin to question if we are risking our lives and homes when we leave these machines running unattended.
If you have been affected by a kitchen appliance catching fire and causing damage to your home then you should not hesitate to contact our Consumer Law Specialists on 01616 966 229.
Hello, thank you for your comment. We understand that your position, along with many others who are affected by this, is very frustrating. Depending on when you purchased the dryer and how you paid for it could affect the rights available to you. If you would like advice from a member of our dispute resolution team you should not hesitate to contact them via our online enquiry form or call us on on 01616 966 229.
Indesit tumble drier bought 6 months ago with an extended guarantee but now identified as one that is a fire risk. Surely we should be entitled to a full refund based on Not fit for purpose if nothing else. Shop and Manufacturer have a different view but cannot tell us when it will be repaired. There have been firms crawling all over VW help & represent people affected. here are the firms offering to help thousands of people take on this problem. Are we supposed to stop using and buy a new one - that doesn't seem fair
Firstly, you need to be very careful about using the machine and any advice given by the manufacturer must be followed.
Depending on when you bought it you may be entitled to other rights such as a refund or replacement. It does not matter if you have paid in cash or a credit card. If you want any further advice please do not hesitate to contact a member of our dispute resolution team on 01616 966 229.
We contacted them about 6-7weeks ago not heard anything we payed cash for ours do you have had to pay by credit card to qualify